Refund Policy |
Chardonnay Golf Club commits itself to providing products of exceptional value and high quality. If you purchase an item from us and are not satisfied for any reason, you may return it to Chardonnay Golf Club for an exchange or full refund as long as the product is new and unused and in its original packaging.
This guarantee is valid within 30 days of your receipt of the merchandise. All return shipping charges must be prepaid (we will not accept returns shipped to us C.O.D.) This refund is exclusive of any freight charges. Freight charges are the responsibility of the consumer unless an item was shipped in error upon which Chardonnay Golf Club will issue a Call Tag to pick up the merchandise.
At the sole discretion of Chardonnay Golf Club, we may authorize the return of merchandise in brand new and unused condition after 30 days. If Chardonnay Golf Club authorizes a return after 30 days, then it will be subject to a 15% restocking fee. Merchandise returned within 30 days will not be subject to a restocking fee and will be eligible for a full refund. All returned merchandise after 30 days must be preapproved. Please contact our Customer Service department at (707)257-1900 x3226 for more information.
Exceptions and Exclusions: Chardonnay Golf Club reserves the right to limit or refuse the return of certain merchandise, such as special orders, custom orders, personalized merchandise, and custom clubs and any similar item(s). Free goods, received as part of a promotional offer or sale, are also not eligible for return or exchange.
In order to return merchandise for exchange, the equipment must be in brand new and unused condition. If you have hit the merchandise at the range, course, backyard, etc. or worn a pair of shoes outside, then it is no longer brand new and is not eligible for an exchange.
To exchange brand new equipment, make a copy of your original invoice and include a note with any pertinent information. For example, will you be exchanging for a different type of club, a different flex or a different size of shoe or glove?
Chardonnay Golf Club is not responsible for merchandise that is damaged during the return shipment. Buyers are responsible for the return shipping and insurance costs as well as the shipping costs for sending out the exchanged merchandise. We highly recommend insuring your return shipment.
Merchandise may be sent to the following address for return or exchange/replacement:
Chardonnay Golf Club
Order #0000 - Insert Your Order Number HERE
Attn. Rob or Monte
2555 Jameson Canyon Rd
Napa, CA 94558
Please Note: All orders MUST include the original order number on the outside of the box or the shipment will be refused. Please contact customer service in our golf shop at (707)257-1900 x3226 for more information.